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Comcast Franchise Survey Information

Calvert County Government is currently involved in the cable franchise renewal process with Comcast. 

As part of the process, a random survey was sent to 4,000 county residents. If your household received a survey regarding cable television service, please complete that survey and return it by Monday, Dec. 12 in the provided envelope. 

If you did not receive a survey, there will be a public meeting where residents will have the opportunity to come and express their opinions about cable service.
 

Please take a moment to review the Frequently Asked Questions below.

Q.  What is the purpose of the survey?
A.  Calvert County is currently involved in the cable franchise renewal process with Comcast. Comcast has a non-exclusive franchise to use county public rights-of-way for the purpose of providing cable services to county residents. Every so often, Comcast must renew this franchise. Part of the renewal process is to conduct a cable-related community needs assessment. The residential survey provides information to the county about your needs, interests, concerns, attitudes and opinions regarding Comcast and cable television service in general. It is very helpful to the county in working to develop a renewed franchise that best represents the needs of the county’s citizens.

Q.  Why was I chosen for the survey?
A.  Your household was part of a random sample of 4,000 county households. Your response to the survey, whether or not you are a Comcast cable subscriber at this time, is helpful to us in representing other county households that did not receive the survey that will have similar concerns and opinions.

Q.  Why wasn’t I chosen for the survey?
A.  Households were selected from a random sample of 4,000 county households. Not all county residents received a survey. However, there will be a public meeting where the general public will be invited and have the opportunity to come and express their needs, concerns, attitudes, opinions and interests related to cable service, regardless of whether they received a survey to fill out.

Q.  Will my response be kept anonymous?
A.  Yes, your individual survey responses will remain anonymous. Your responses will be combined with the responses of many other residents and reported in an aggregate form (for example, the total number of respondents that are satisfied with cable service vs. the total number of respondents that are dissatisfied with cable service).

Q.  What does the county do with the data from the surveys?
A.  The county takes all of the completed surveys and reviews the responses to determine what is working well with cable services and what is not working well. The responses then help the county focus on keeping provisions currently existing in the franchise that have worked well and changing provisions that need to be changed, modified or developed to better reflect the needs of Calvert County residents now and going forward. The data from the surveys will help to support the county’s positions during franchise negotiations.

Q.  Why are there broadband questions on the survey?
A.  Although Calvert County, under federal and state law, cannot regulate broadband service, internet service, or telephone service, the county understands that the receipt and use of broadband service are important issues for county residents. Knowing that Comcast also provides broadband service wherever the company is currently -- or may be in the future -- providing cable services, and residents in these locations will have the opportunity to purchase broadband services, the county is interested in developing as broad a cable service footprint as is reasonable and economically feasible. It is important then for the county to understand current issues with broadband service  -- of both those who have such services and those who don’t -- so the county can do what it can under the law to address county residents’ concerns about broadband.

Q.  I currently don’t subscribe to cable television. Why should I fill out the survey and why does the county need to know what I think about cable services?
A.  Your household was part of a random sample of 4,000 County households. Your response to the survey, whether or not you are a Comcast cable subscriber at this time, is helpful to us in representing other county households that did not receive the survey that will have similar concerns and opinions.  Additionally, as part of the cable franchise renewal process, the county is looking to help improve all facets of county cable service where needed. Accordingly, if you have an issue that is the cause of why you don’t have cable service, including the lack of availability of that service to you based on where you live, the county will work to address those issues in the cable franchise renewal process.

Q.  Will I see the results of the survey?
A.  Yes. Once the survey deadline is reached, all the responses will be reviewed and analyzed, and then a report will be put together and made public in the coming months.

Q.  If I don’t want to fill out the survey, can I provide my input to the county in another way?
A.  Because you are part of the random sample, the county urges you to complete the survey so that we can best reflect the needs of you and all residents as we meet and negotiate with Comcast. However, ultimately if you do not complete the survey, there will be a public meeting where the general public will be invited and have the opportunity to come and express their needs, concerns, attitudes, opinions and interests related to cable service, regardless of whether they filled out a survey.



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