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Sample Interview Questions
Sample Questions
  • Does the company conduct pre-employment screening or criminal background checks of employees, as required by Maryland law?
  • Is the company a member of the False Alarm Reduction Association (FARA) and/or the National Burglar and Fire Alarm Association (NBFAA) and have employees completed NBFAA’s Level One Training Course?
  • Is the company an NBFAA Installation Quality (IQ) Certified company?
  • Can the company provide proof that it has all applicable state and county licenses (e.g., an MSP license and a Calvert County ABL)?
  • How long has the company been in the security alarm business and is it a registered or incorporated company?
  • Can the company provide proof that it carries professional liability and/or errors and omissions insurance?
  • Will the company provide references?
  • Does the company adhere to a false alarm/dispatch reduction program?
  • Will the company provide a written quotation?
  • Once an agreement has been reached, will the company provide a written contract outlining applicable warranties, costs, services, and the term of the contract included in the price?
  • Will the company provide the necessary user training on the system as part of the contract price?
  • Is there a written warranty of equipment and labor?
  • Will you own the system or lease it?
  • Does the company guarantee customer satisfaction, and if you are dissatisfied will you be able to terminate the contract with no obligation, and receive a pro-rated refund?
  • If you move or sell your home, can you cancel the contract or allow the new tenant or homeowner to assume it?
  • If you cancel the contract, can you contract with another alarm company to take over the monitoring or servicing of the system, or will the system have to be removed and a new system installed by the new company?
  • If the company's local and/or state license was not acquired, was allowed to expire, was suspended, or was revoked, would the contract become null and void, allowing you to enter into a contract with another, properly licensed, alarm company?
  • If the system requires servicing, are there additional fees, and how quickly are service calls performed?
  • Will the system be monitored 24 hours a day? If so, what is the cost of this monitoring service and which company will do the monitoring? Does the monitoring company also possess all applicable state and county licenses?
  • Does the company offer any discounts for pre-paid monitoring?
  • If the company does not follow agreed upon procedures (contacting me or my designee prior to dispatching emergency personnel) will the company reimburse any fines/fees that may incur from such incident?

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