Making the call to 911
Remain calm - Tell the Operator the nature of the call

• Try to remain as calm as possible.  Take a deep breath and speak clearly. 
  
  
• Tell the operator the nature of the emergency:  I NEED THE (Police, Fire Department, Ambulance).
  
  
• If your house is on fire, LEAVE the house and call from a neighbor's or mobile telephone.
  
  
• Know where you are.  If help is needed at another location, advise the operator.
  
  
• Answer the questions the operator asks.  They are necessary to determine the help you need.
  
  
• Keep the answers short and to the point.
  
  
• Follow all instructions given to you by the operator.
  
  
• Stay on the line until the operator tells you to hang up.
   
• Turn your outside lights on and if possible send someone out to direct the emergency personnel in.